House Rules

Age requirement policy

All guests must be 21 years or older to stay at the Alpenglow Lodge or be accompanied in the same room by a parent or legal guardian. Under-aged guests traveling with a partner or friends who are over the age of 21 do not meet the age requirement policy and will therefore be refused check-in. All guests are required to present a photo ID upon check-in.

Extra Person Charge

Rates are based on up to a two-person occupancy for a one-bedroom apartment, family studio, queen deluxe, queen studio, and studio suite, and four-person occupancy for a two-bedroom suite. An extra person charge of $15 plus taxes per person, per night, applies for additional guests. A One-Bedroom suite accommodates a maximum of four people, a Two-Bedroom suite accommodates a maximum of five people. Extra-person charges do not apply for children 18 years and under.

This property doesn’t offer extra beds.

Check-in & Check-out

Check-in time is 4:00 p.m. Check-out time is 10:00 a.m.
*Please note we require a credit card to be presented at check-in. The credit card will be authorized up to $500 for security and incidentals and released at check-out. We do not accept debit cards or cash.

Smoking Policy

The Alpenglow Lodge is a non-smoking building; all guest rooms are non-smoking including balconies. A fine will be charged to guests who choose to disobey the non-smoking policy.

Pet/animals Policy

The Alpenglow Lodge is not pet-friendly; we do not allow animals in the rooms with the exception of trained Service Animals.

**Town Plaza Properties are pet-friendly, only 1 dog is allowed per reservation and/or apartment with a $25.00CAD animal fee added per stay plus tax. (No cats or other animals allowed)

Bike & Ski Storage Facility

Complimentary and secure bike and ski storage; bikes and skis are not permitted in the rooms.

Parking

Underground Pay Parking $24.00CAD per 24-hour parking. Parking space is subject to availability. The parking garage can accommodate vehicles up to 6’8″ high. But, the hotel does not offer oversize vehicle parking and is not responsible for finding alternative parking.

Guest Laundry

All guests have access to the guest laundry room with coin-operated machines. Detergent powder boxes are available at the Front desk for $1.

Reservation Policies

Deposit Policy:

• No Deposit is charged.
• Full payment will be charged 30-days before the guest’s arrival.
• Full payment will be charged at the time of booking for reservations made within 30-days of arrival.

Cancellation Policy:

• Free cancellation outside 30-days of arrival.
• If the reservation is canceled within 30-days of arrival (after full payment has been taken), it is non-refundable.